Privacy Policy
1. General Information on Data ProtectionThe protection of your personal data is very important to European Energy Solutions GmbH. We collect, store, process, and use your personal data exclusively in accordance with applicable data protection laws, in particular the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).
1.1 Responsible EntityThe responsible entity for data collection, processing, and use is:
European Energy Solutions GmbHDanneckerstr. 4160594 Frankfurt am Mainmoc.liam-see%40eciffo 
1.2 Collection and Processing of Personal DataPersonal data (e.g., name, email address, phone number, postal address) are collected, stored, and processed only if you voluntarily provide them, for example in the context of an inquiry, quote request, contract processing, or the use of our online services.Additional data, such as meter readings, account information, or contract details, are collected, stored, and processed only to the extent necessary to fulfill the contract.All personal data collected in the context of contracts or the use of our online services are processed in accordance with applicable regulations for the purpose of contract initiation and execution, handling customer inquiries, protecting legitimate business interests, advising and supporting customers, and developing products and marketing tailored to customer needs.1.3 Purpose of Processing● The processing of your personal data serves the following purposes:● Processing your order● Initiating, executing, and managing contracts● Handling your inquiries● Providing technical services and customer support● Protecting legitimate interests, e.g., in customer support and improving our services● With your consent, for direct marketing purposes (e.g., newsletters)
1.4 Disclosure of DataIt may be necessary to share your data with affiliated companies or external service providers (e.g., for technical or administrative customer service tasks) as part of a contract data processing arrangement.We may share your data with third parties, especially if:● Required for contract fulfillment (e.g., payment service providers, energy suppliers, distributors, partner companies)● We engage external service providers who process data on our behalf under our instructions in accordance with Article 28 GDPR● There is a legal obligation to disclose data: Data transfers to third countries occur only if an adequate level of data protection is ensured.Your personal data will never be sold or otherwise marketed to third parties.
1.5 Credit CheckWe reserve the right to perform a credit check prior to contract conclusion. For this purpose, we may provide your data (e.g., company name, first and last name, contact person, address) to Creditreform, Schufa, or other credit reporting agencies.Purpose and legal basis: Credit checks serve to protect our legitimate interests in reducing business risks (Art. 6 para. 1 lit. f GDPR).
1.6 Data RetentionWe store your data only as long as necessary for the relevant purpose (e.g., contract fulfillment or processing) or as required by law (e.g., HGB or AO). Once the retention reasons no longer apply, the data will be deleted.
1.7 Your RightsYou have the following rights regarding your personal data:● Right of access (Art. 15 GDPR)● Right to rectification (Art. 16 GDPR)● Right to erasure (Art. 17 GDPR)● Right to restrict processing (Art. 18 GDPR)● Right to object to processing (Art. 21 GDPR)● Right to withdraw consent (Art. 7 para. 3 GDPR)● Right to data portability (Art. 20 GDPR)● Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)
1.8 Data Security and TransmissionWe implement appropriate technical and organizational measures to protect your data. However, complete security cannot be guaranteed when transmitting data over the internet. Data transmissions occur at your own risk unless an encrypted channel (e.g., HTTPS, customer portal) is used.
1.9 External LinksOur website www.european-energy-solutions.com may contain links to other providers and websites. This privacy policy applies exclusively to the web offerings of European Energy Solutions GmbH. Please refer to the privacy policies of the linked sites.
2.0 Changes to the Privacy PolicyWe reserve the right to adapt this privacy policy to comply with changes in legal requirements or our services. The current version is always available on our website.